Terms and Conditions of Sale
Please read these terms and conditions in their entirety prior to ordering goods.
Security
You can choose to either pay via direct bank transfer or to pay online using a secure eWAY payment gateway. eWAY provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across Australia and is one of the largest and trusted payment service providers in the country. eWAY solely handles your card details on their secure server, where they run extensive security checks and obtain card authorisation. The merchant (Tradegear Pty. Ltd.) never has access to your credit card details. The only information that Tradegear Pty. Ltd. holds on you is information for the purposes of ordering and/or the opt-in mailing list. This user information is held in our database that is not directly accessible from the web. If you have any worries about security please feel free to contact us.
Prices
All prices are in Australian dollars and include GST @ 10%. We will try to maintain the price as advertised, but we reserve the right to change before you place an order.
Product Descriptions
Tradegear Pty. Ltd. attempts to be as accurate as possible. However, Tradegear does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Tradegear is not as described, your sole remedy is to return it in unused condition.
Delivery
Tradegear aims to process your order as soon as possible, generally we process orders placed on a working day before 1200hrs on that day. However, during busy periods your order may not be processed until the next working day after it was placed. Delivery times vary greatly, but average delivery times for in stock items are approximately 5-7 working days from receipt of order. However, it should be noted that occasionally our couriers experience operational difficulties therefore, this is not a guaranteed service.
Please note; Tradegear Pty. Ltd. despatches from our Melbourne warehouse and also from our sister NZ company Tradegear Ltd (Auckland) depending on stock holding at any particular time. As the Auckland stock goes by airfreight instead of ground freight, there is little difference in delivery time and indeed it is often quicker depending on the destination. There is no additional cost if your order is sent from Auckland airfreight.
Cancellation period
Customers have the right to cancel any order for stock items up to 7 days after the day the goods were delivered. The customer is responsible for returning the goods to Tradegear Pty. Ltd. before reimbursement can be made. Tradegear Pty. Ltd. will refund the cost of the goods (not any freighting cost) within 7 days of receipt of the returned goods, providing they have been returned unused, undamaged and fit for re-sale, including the packaging. Tradegear Pty. Ltd. reserves the right to charge a handling fee of 20%.
Complaints Procedure
All complaints may be addressed to:
Registered office:
Tradegear Pty. Ltd.
125/15 Goodwin Street
Kangaroo Point
QLD 4169
Alternatively, for a faster resolution of your complaint, please email by clicking the following sales@tradegear.com.au, or by telephone on Free Phone 1-800 646 371.
Returns Policy
All returned goods MUST have a returns form submitted here. Tradegear Pty. Ltd. does not accept any responsibility for paying the costs involved in returning goods to:
Tradegear Pty. Ltd.
125/15 Goodwin Street
Kangaroo Point
QLD 4169
The costs incurred in sending unwanted items back to Tradegear Pty. Ltd. are the responsibility of the customer, we are not liable for items lost in transit and we ask that original packaging is returned.
All Tradegear Pty. Ltd. products can be returned to us for an exchange or refund if they are in as sold condition and in original packaging, within 7 days of receipt. If you would like to return an item and it is outside the 7 day period, you have up to three months to send the goods back to us for a credit note or an exchange.
Returned goods are inspected in our returns department and replacements, exchanges, credits or refunds are carried out within 7 working days of receipt of the returned goods and replacement goods are subject to availability.
Faulty Products
We stand behind our products. If you believe a product of ours to be faulty from POS (Point of Sale), you have 3 weeks to reject the product. The item must be in a condition consistent with correct use and with proof that the product has a manufacturing fault that was present at the point of sale.
Product Guarantees
All products have their normal manufacturer’s warranty.
Delays
The time for and completion of orders and delivery is given in good faith, but is not guaranteed. Tradegear Pty. Ltd. shall not be responsible for any delay unless it arises from our wilful acts or negligence.
Stock Levels
All of our products are offered subject to availability. If for any reason we cannot supply you with any part of your order, we will contact you via email or telephone to advise you. If funds have already been debited and we need to cancel or refund the item from your order, then they will be refunded back to the source of payment.
Privacy
Tradegear Pty. Ltd. holds information on its customers collected at the time of ordering only for the purposes of fulfilling the orders made. Customers are also given the opportunity to join a mailing list, this is optional and this can be done when placing an order or through a link on the website. We WILL NOT pass your name and address to ANY third parties. All newsletter emails sent will include instructions of how to remove yourself from the mailing list.
Your statutory rights are not affected by these terms and conditions.